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H&M
Buildingintelligenceformodernretail
I designed a mobile app for store associates and a management platform for audits and review — turning sales, store performance and operational data into clear, actionable insight across 4 700 stores.
Role
Senior Product Designer
Timeline
2025–26
Platform
Retail
Store features
that drive sales
Tools for store associates — managing inventory, serving customers
and driving revenue on the shop floor.
What I need to do today.
The daily reset — every task, one dashboard
Task queue — replenishment and pickup orders by priority
Right task. Right moment.
Add to shop floor. Before it sells out.
Box-level scanning — batch verify before unpacking
Replenishment in action — scan, confirm, shelve
Shelf to box. Three taps.
Batch picking — items grouped across orders for speed
Batch complete — summary and drop location confirmed
Customer handover in under 60 seconds.
Pickup queue — orders sorted by collection window
Identity verification — OTP confirmation before handover
Signature capture — legal proof of delivery built in
Order completion — closed loop with real-time inventory sync
Box to stockroom. Every item scanned.
Outbound overview — shipments queued for dispatch
Box scanning — verify contents before sealing
Item-level check — confirm every product before it leaves
An analytics platform
for store managers
Store data was siloed in shift reports. I designed a live dashboard so regional managers can compare performance across 50+ stores without waiting for weekly rollups.
I designed the sales view so regional managers stop context-switching between five spreadsheets
The operations dashboard I designed to replace the morning status call
From high-level health score to individual store discrepancies — all self-serve